Returns & refunds

1. Items we cannot accept back

For hygiene, media, and perishable goods, the following items are not eligible for returns or refunds under any circumstances (including change of mind):

• Clothing items
• Audio products (including CDs and DVDs)
• Food products

Please double-check sizes, titles, and product details before you order these items.

2. Faulty or damaged products

If a product that is not in the list above arrives faulty or damaged, contact us within 48 hours of delivery.

We’ll ask you for:

• Your order number
• A short description of the problem
• Clear photos of the item and packaging (where helpful)

If we confirm the item is faulty or was damaged in transit, we’ll arrange a suitable remedy — such as a replacement or refund — in line with this policy.

Please keep the item and packaging until we’ve confirmed next steps.

3. Change of mind

For eligible products (not clothing, audio/CD/DVD, or food), you may request a change-of-mind return if the item is unused, in its original condition, and in original packaging where applicable.

Original outbound shipping is usually non-refundable on change-of-mind returns. Once we receive and check the returned item, we’ll process any refund to your original payment method (minus the restocking fee).

4. How to start a return

1. Contact us through our contact form before sending anything back.
2. Include your order number and whether it’s a faulty item or change of mind.
3. Wait for our reply with the Sydney return address and instructions.
4. Pack the item securely and send it as directed. Keep your tracking details.

Please do not return goods without contacting us first — we need to confirm the return is approved.

5. Australian Consumer Law

Nothing in this policy is intended to limit any rights you may have under the Australian Consumer Law. If those rights apply to your situation, they continue to apply.